Birth Services Terms & Conditions
These Terms & Conditions govern birth services and other related services provided by TATAgency for her clients.
A. FOR CLIENTS WHO DO NO HAVE A VISA:
1. TATAgency acts as an agent on behalf of their clients in the submission of applications for visa and ancillary services to the appropriate institutions and/or immigration authorities.
2. TATAgency shall not be held responsible for costs (directly or consequential) incurred due to any delay arising from incomplete visa application form, inaccurate/false information or documentation provided by the client, or as a result of circumstances outside TATAgency’s control.
3. TATAgency reserves the right to return any passport without the requested visa if the passport or the documents provided do not comply with the requirements or if there is insufficient time to process the visa.
4. TATAgency bears no responsibility for costs incurred by an applicant or any secondary applicants while waiting for a visa to be finalised by the immigration authorities. These costs may include but are not limited to cost of flights, rent of accommodation, and loss of earnings or any other costs.
5. TATAgency will not be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements if that change has a direct effect on the timeline for delivery. However, TATAgency will use its best endeavours to minimize any delay or inconvenience caused in this respect.
6. TATAgency is a private company and do not have authority to grant a visa of any kind. The final decision on all applications rests with the relevant organisation responsible for issuing that result.
7. TATAgency cannot influence any decision made by an immigration authority; any delay by an immigration authority in the issuing of a visa; or a decision to refuse to grant a visa.
8. It is the client’s responsibility to provide TATAgency with all required information and documentation concerning the application. However, TATAgency may assist, where necessary, to provide documentation subject to client’s request.
9. TATAgency cannot lodge a visa application until it has complete documentation and any subsequent documentation requested by TATAgency from the applicant.
10 TATAgency will use and rely on information provided by the clients in the provision of services to them. TATAgency will not independently verify or assume responsibility for the accuracy or completeness of such information.
11 TATAgency shall not be held responsible for any changes in immigration policy which affect the eligibility of a visa application at any stage while a visa application is being processed by the Immigration Authorities.
12 TATAgency shall not be responsible to provide the relevant medical forms/vaccination cards to a client, should health examinations be required. Hence TATAgency has no part in the process of carrying out these medicals or providing these medical results to the Immigration Authorities for further processing.
13 TATAgency will not proceed with visa application services until payment has been made.
14 Our prices may need to be changed without prior notice as our prices are governed by exchange rates and changes in immigration costs.
15 As soon as payment is received, the client is deemed to have engaged the service of TATAgency. Once the service has been provided to the client it cannot be returned. Where visa was denied, visa processing fees are non-refundable.
16 Where an applicant fails to honour a scheduled appointment at the embassy, TATAgency shall charge the client the fee to secure subsequent appointment at the appropriate embassy and any other payment the embassy request for.
17 TATAgency reserves the right not to provide any service without the client agreeing to our terms and conditions as set out herein.
18 TATAgency will not be held responsible for any loss or damage caused by an embassy/consulate issuing an incorrect visa or incorrect details on a visa as this is out of our control.
19 Services paid for are not transferable to another person.
20 TATAgency shall record all conversations for record and quality assurance purposes.
21. TATAgency shall not be held responsible under any circumstance, to compensate for any injury, accident, loss, damage or delay (whether directly or consequential), of any passports or travel documents by any third-party courier/delivery company.
B. FOR CLIENTS WHO ALREADY HAVE A VISA:
1. It is the client’s responsibility to provide TATAgency with all required information and documentation concerning the application. However, TATAgency may assist, where necessary, to provide documentation subject to client’s request.
2. TATAgency will use and rely on information provided by the clients in the provision of services to them. TATAgency will not independently verify or assume responsibility for the accuracy or completeness of such information.
3. In a case where client has an outstanding payment, a default charge of 10% of the balance is charged if the client defaults.
4. TATAgency shall not be held responsible for any changes in immigration policy which affect the eligibility of a visa after it has been issued.
5. Our prices may need to be changed without prior notice as our prices are governed by exchange rates and changes in immigration costs.
6. For outstanding balance, payment shall only be collected using the exchange rate as at when making the paying
7. TATAgency reserves the right not to provide any service without the client agreeing to our terms and conditions as set out herein.
8. TATAgency will not proceed with birth services package until payment has been made.
9. Services paid for are not transferable to another person.
10. TATAgency shall record all conversations for record and quality assurance purposes.
TATAgency is committed to ensuring excellent service delivery.