Refund policy

This refund policy govern all visa applications, school services, birth services, vacation packages and other related services provided by TATAgency for her clients:

1. If after requesting for a service with TATAgency you wish to withdraw the application after 24hours and within 48hours and your application has not commenced, 40% of the amount paid as processing fee shall be deducted as bank surcharges, assessment and/or administration fees.

2. If after requesting for a service with TATAgency you wish to withdraw the application after 48hours and within 72hours and your application has not commenced, 60% of the amount paid as processing fee shall be deducted as bank surcharges, assessment and/or administration fees.

3. If after requesting for a service with TATAgency you wish to withdraw the application after 72hours and your application has not commenced, There shall be no refund of the processing fee, however you are entitled to use the service in future (within a year of your payment).

4. Only the visa application fee will be refunded if your application has commenced.

5. There shall be no refund for any product bought on sales (promo price, black friday etc). However the refund value can be used to swap products in the same category.

6. For vacation packages: In a case where a client’s visa is denied/where the client wishes to cancel the trip after processing has commenced, only 60% of the required initial deposit shall be refunded.

7. Refund takes between 7-10 business days.

8. TATAgency shall only pay the refund value to the bank account name that paid for the service.

9. If after requesting for a service with TATAgency you wish to withdraw the application within 24hours and your application has not commensed, you will get 100% refund.

10. 10% will be charged as administrative fee when we have to do a refund for products that couldn’t commence due to situation beyond our control

TATAgency is committed to ensuring excellent service delivery.